Add my HōlHōm to the Drop Down List

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in MyEnergate Web Portal

My thermostat is not in the drop down list, how do I add it?

Follow the steps below to record the MAC address and Install code for your HōlHōm which you need to add your HōlHōm to the web portal.

  1. Press the ButtonSelect_sm button to wake up the thermostat, and press it again to display the main menu.
  2. Use the ButtonDown_sm button to highlight the SETTINGS menu, and then press the ButtonSelect_sm button.
  3. Use the ButtonDown_sm button to highlight the INSTALLER SETUP menu, and then press the ButtonSelect_sm button.
  4. Use the ButtonDown_sm button to highlight the ZIGBEE menu, and then press the ButtonSelect_sm button.
  5. Press the ButtonSelect_sm button to select the LINK INFO menu.
  6. Press the ButtonSelect_sm button to move to the next screen.AddMACAddress
  7. Record the 16 alphanumeric characters of the MAC address.
  8. Record the 16 alphanumeric characters of the Install Code (IC).
  9. Save these for the next step and when you join your HōlHōm to your smart meter.

Now follow these steps on the MyEnergate portal to add your device.

  1. Open a web browser on your computer or tablet with full-screen browser capabilities.
  2. Enter holhom.myenergate.com into the URL address bar.
  3. Enter the user name and password.
  4. Click the “Appliances” tab.
  5. Click the “Add Device” button.
  6. Enter the name of the appliance (for example “Living Room Thermostat”).
  7. Enter the 16 character MAC Address for your HōlHōm you recorded in the previous step.
  8. Enter the last four characters of your Install Code you recorded in the previous step.
  9. Click the “Verify” button.Add Device to Generic Meter
    • If your device is not found, make sure you have entered the MAC address and Install Code correctly and try again.
  10. Click the “Submit” button.Add Device to Generic Meter Step 2 Verify
  11. Click the “OK” button.
  12. If you have more than one device, select the one you want from the drop down list.
  13. Click the “Test Device” button to send a message to your HōlHōm.
  14. Check your HōlHōm screen, within 30 seconds, you should see the word “IDENTIFY” in the middle of the screen and the backlight will flash.
  15. Press the ButtonSelect_sm button on your HōlHōm to get rid of the IDENTIFY message.
  16. Click “OK” on your web browser to confirm the test message was sent.

Congratulations, you have successfully setup your HōlHōm on the web portal.

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