Configuration Error

in HōlHōm Errors and Warnings

Why does HōlHōm display the message “CONFIGURATION ERROR”?

QuickTip – ButtonSelect_sm > MAIN MENU> SETTINGS> INSTALLER SETUIP> RESET> THERMOSTAT RESET

HōlHōm displays the message “CONFIGURATION ERROR” when it detects corruption in its memory.  The message displays in full-screen mode, and the backlight flashes on and off until you acknowledge the message. The message then appears in the status line of the home screens until the issue is resolved.

You will need to reset the thermostat and configure your HVAC and user settings again.

  1. To reset your thermostat:
    1. Press any button to wake HōlHōm.
    2. Press ButtonSelect_sm button to display the MAIN MENU.
    3. Use ButtonUp_smButtonDown_sm buttons to highlight SETTINGS and press ButtonSelect_sm.
    4. Use ButtonUp_smButtonDown_sm buttons to highlight INSTALLER SETUP and press ButtonSelect_sm.
    5. Use ButtonUp_smButtonDown_sm buttons to highlight RESET and press ButtonSelect_sm.
    6. Use ButtonUp_smButtonDown_sm buttons to highlight THERMOSTAT RESET and press ButtonSelect_sm.
    7. Use ButtonUp_smButtonDown_sm buttons to highlight YES and press ButtonSelect_sm.
    8. Use ButtonUp_smButtonDown_sm buttons to highlight enter the installer password “INST” and press ButtonSelect_sm.
  2. Once you have reset the thermostat, you will need to configure your Equipment Settings and user settings again.

If this does not resolve the issue, report the problem to support.

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