HōlHōm+ Home Tab Offline

in MyEnergate Web Portal

Why does my Home tab show offline and no electricity usage for my HōlHōm+?

This will occur if HōlHōm+ is not communicating to the Meter Data Collector (MDC) on your meter.  This can occur if the batteries in your MDC become low or die.  The MDC is the optical sensor that is connected to your electricity meter.  If this is the case, follow the instructions for the “Low MDC Battery” warning to change the 2xAA Alkaline batteries in your MDC.

If the connection is lost between the MDC and your HōlHōm+, you can follow the instructions at HōlHōm+ Meter Connection to pair the HōlHōm+ to your MDC.

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