HōlHōm Home Tab Offline

in MyEnergate Web Portal

Why does my Home tab show offline and no electricity usage for my HōlHōm?

This will occur if HōlHōm is not communicating to your smart meter.  You will need to reset your HōlHōm security keys and connect it to your smart meter again.

CPHomOffline

Follow these steps to reset your ZigBee security keys.

  1. Press the  ButtonSelect_sm button to wake up the thermostat, and press it again to display the main menu.
  2. Use the  button to highlight the SETTINGS menu, and then press the ButtonSelect_sm
  3. Use the ButtonDown_sm button to highlight the INSTALLER SETUP menu, and then press the ButtonSelect_sm button.
  4. Use the ButtonDown_sm button to highlight the ZIGBEE menu, and then press the ButtonSelect_sm button.
  5. Use the ButtonDown_sm button to highlight the RESET SECURITY KEYS menu, and then press the ButtonSelect_sm button.
  6. Use the ButtonDown_sm button to select YES and then press the ButtonSelect_sm button.
  7. Use the ButtonDown_sm button to enter the installer password.
  8. Use the ButtonUp_sm or ButtonDown_sm buttons and the ButtonSelect_sm button to enter the installer password “INST” to validate the changes.

Once your security keys have been reset, you will need to follow the process with your utility to delete your HōlHōm from your smart meter and add it again (Connect Your Smart Meter).

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