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Add a HōlHōm Smart Plug (if purchased)

HōlHōm Smart Plug – Plug-in Appliance Load Management

Your HōlHōm Smart Plug will allow you to measure and control any appliance that plugs into a standard 120 volt, 15 amp outlet.  You can use a web browser or the MyEnergate mobile application on your Android or iOS device to see your electricity usage and to remotely turn the appliance on or off. Through the MyEnergate web portal you can set up a schedule, and define the price response settings to turn off your Smart Plug controlled appliance.

Smart Plug


Install your HōlHōm Smart Plug

  1. Plug the HōlHōm Smart Plug into an existing standard North American electrical outlet. The LED will flash red once every 5 seconds (which indicates it has not joined a ZigBee network yet).
  2. Plug an appliance that you want to measure and control into the HōlHōm Smart Plug. If you want to control multiple devices (like a home theater system), plug them into a power strip and plug the power strip in.
  3. Press the button on the HōlHōm Smart Plug to turn it on. The LED will go green and flash red once every 5 seconds.
  4. The button will toggle the Smart Plug on and off. The green LED will be on when the device is on.

Connect Your HōlHōm Smart Plug to your HōlHōm or HōlHōm+

Follow these steps to get your HōlHōm Smart Plug connected.

Connect to HōlHōm or HōlHōm Green
  1. Follow the instruction at Step 4a HōlHōm Meter Connection to connect your Smart Plug to your ZigBee Smart Meter. Once it is connected to the Smart Meter, the LED will stop flashing red. This may take a few minutes.
  2. Open a web browser on your computer or tablet with full-screen browser capabilities.
  3. Enter holhom.myenergate.com into the URL address bar.
  4. Enter the same user name and password you received in the email when you registered your HōlHōm. Note:  If you have not registered – do so now.
  5. Once you have logged in, select the “Appliances” tab.
  6. Click the “Add Device” button.
  7. Enter the name of the appliance (for example “Living Room Home Theater”).
  8. Select the AMI ZigBee Meter from the Gateway drop down list.
  9. Enter the 16 character MAC Address for your Smart Plug from the box or the label on the back of the device.
  10. Enter the last four characters of your Install Code from the box or label on the back of the device.
  11. Click the “Verify” button.
    • If your device is not found, make sure you have entered the MAC address and Install Code correctly and try again.
  12. Click the “Submit” button. Once the HōlHōm Smart Plug is connected to your ZigBee meter, the LED will stop flashing red. This may take a few minutes.
  13. Select the appliance you just added from the drop down menu and click the “Test Device” button to send a message to your Smart Plug.
  14. The LED will flash red once every 2 seconds to indicate it has received the test message.
  15. Click “OK” on your web browser to confirm the test message was sent.

Congratulations, you have successfully setup your HōlHōm Smart Plug on the web portal.


Connect to HōlHōm+

  1. Open a web browser on your computer or tablet with full-screen browser capabilities.
  2. Enter holhom.myenergate.com into the URL address bar.
  3. Enter the same user name and password you received in the email when you registered your HōlHōm+. Note:  If you have not registered – do so now.
  4. Once you have logged in, select the “Appliances” tab.
  5. Click the “Add Device” button.
  6. Enter the name of the appliance (for example “Living Room Home Theater”).
  7. Select the HōlHōm+ from the gateway drop down list.
  8. Enter the 16 character MAC Address for your device from the box or the label on the back of the HōlHōm Smart plug.
  9. Enter the last four characters of your Install Code from the box or label on the back of the HōlHōm Smart Plug.
  10. Click the “Verify” button.
    • If your device is not found, make sure you have entered the MAC address and Install Code correctly and try again.
  11. Click the “Submit” button. Once the HōlHōm Smart Plug is connected to your HōlHōm+, the LED will stop flashing red. This may take a few minutes.
  12. Click the “OK” button.
  13. Click the “Test Device” button to send a message to your HōlHōm Smart Plug.
  14. The LED will flash red once every 2 seconds to indicate it has received the test message.
  15. Click “OK” on your web browser to confirm the test message was sent.

Congratulations, you have successfully setup your HōlHōm Smart Plug on the web portal.

Viewing your Electricity Usage in your MyEnergate Web Portal or MyEnergate Mobile Application

Once your HōlHōm Smart Plug is connected, you can use the MyEnergate Web Portal  or the MyEnergate Mobile App, available at the Apple App Store and Google Play Store, to see more detailed information about your electricity usage.

Load-Switch-Price-Response

Using the MyEnergate Web Portal


The “Appliances” tab of the MyEnergate web portal allows you to:

  • Turn your HōlHōm Smart Plug on or off
  • Set-up a schedule for your Smart Plug
  • Configure your price response settings to determine when you want the Smart Plug to turn off
  • View your current use compared to yesterday
  • View a graph of the device energy usage by month, day, hour or minute
  • Compare your current, daily and monthly use to historical values

Please refer to the MyEnergate Web Portal guide for more information.


Using your MyEnergate Mobile Application

The MyEnergate app allows you to turn your HōlHōm Smart Plug on or off and see its electricity use.   The MyEnergate app is available as a free download for both Android and iOS devices.

Troubleshooting

If one of the following occurs, your HōlHōm Smart Plug is not connected to your HōlHōm/HōlHōm+ or your HōlHōm/HōlHōm+ Wi-Fi is not connected:

  • Your HōlHōm Smart Plug shows “Offline” in the “Appliances” tab of the MyEnergate web portal
  • The MyEnergate mobile application gives you an error “Request Timeout”
  • The HōlHōm Smart Plug LED is flashing red every 5 seconds

If this occurs, first check to see if your HōlHōm/HōlHōm+ is online and working properly, if it is not connected, follow the steps to fix your Wi-Fi connection. If your HōlHōm/HōlHōm+ is connected, try unplugging your Smart Plug from the wall for 10 seconds and then plug it back in to see if that fixes the problem.  If not, then follow these steps to fix the HōlHōm Smart Plug connection.

  1. Login to the holhom.myenergate.com web portal and select the “Appliances” tab.
  2. Select the HōlHōmSmart Plug from the drop down list of devices.
  3. Click the “Delete Device” button and click “Ok”.
  4. If you have a HōlHōm, follow the instructions from your Electricity Utility to remove the HōlHōm Smart Plug from your Smart Meter.
  5. Press and hold the button on the Smart Plug until the LED toggles between the green and red LED.
  6. Follow the instructions above to connect your HōlHōmSmart Plug to your HōlHōm or HōlHōm+.

If these steps don’t solve the problem, please report it to support.

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