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HōlHōm/HōlHōm Green Smart Meter Connection


Connecting your HōlHōm/HōlHōm Green to your smart meter will allow your HōlHōm to receive your electricity usage information every minute. In addition some utilities also send electricity pricing information through the smart meter. You are able to view this information on your HōlHōm device, using the MyEnergate web portal or using your MyEnergate mobile application.

If you have not yet registered your HōlHōm, do so now!

Register for an account and then log in to ADD your HōlHōm smart thermostat and HōlHōm Smart Plug (if purchased) as Appliances* so that you can use the MyEnergate web portal or mobile app (available on Android or iOS) to remotely schedule and control your new HōlHōm appliances. 

Note: The Wi-Fi connection must be established. Signal bar link status on smart thermostat will be “W”.

*Adding your HolHom Green smart thermostat as an “Appliance” enables the Green features.

if you do not have a ZigBee-enabled smart meter you will need to use HōlHōm+ to connect to your meter. See HōlHōm+ Meter Connection instruction.

Connect your HōlHōm/HōlHōm Green to your Smart Meter

Your HōlHōm and HōlHōm Green use ZigBee Smart Energy Profile (SEP) 1.1 messages to communicate with your smart meter. The following Electricity Utilities have programs that allow you to join your HōlHōm/HōlHōm Green to your smart meter.

Austin, Texas

If you enroll in the Austin Energy Power Partner Thermostat Program (http://holhom.com/austin-energy/enroll-austin/), Austin Energy will take care of connecting your HōlHōm or HōlHōm Green thermostat and smart plug (if purchased) to your smart meter for you.  This may take up to 2 weeks after you enroll in the program.

In the mean time, your can log in to you MyEnergate account and remotely schedule and control your HōlHōm smart thermostat and/or smart plug. Your HōlHōm smart thermostat must be connected to Wi-Fi, with “W” in the link status.

Signal Bar

Signal Bar Link Status is W for Wi-Fi – your smart meter is not yet connected.

Click here for more information about the letters beside the signal bar.

Once your HōlHōm has connected to your smart meter, you will see signal bars and a “D” (for Dual) in the top right corner of your HōlHōm if you have already configured your Wi-Fi connection.  If you do not have a Wi-Fi connection, you will see signal bars and a “Z” (for ZigBee) in the top right corner.  If you see signal bars and a “W” (for Wi-Fi) or no signal bars and an “X”, your HōlHōm is not connected to your smart meter yet.


Other Texas

Most homes in Texas have access to the Smart Meter Texas portal that allows you to connect your HōlHōm to your smart meter.

If you already have an account on the Smart Meter Texas portal, click here to login and follow the steps below to add your HōlHōm to your smart meter. https://www.smartmetertexas.com/CAP/public/

 

If you do not have an account on the Smart Meter Texas portal, click here to create one, then login and follow the steps below. https://www.smartmetertexas.com/CAP/public/account/account_types.html

 

  1. After you log in to the SMT Portal select the “In-Home Devices” tab
  2. Select the “Add an In-Home Device” button
  3. Enter in the following information:
    • Device Description: for example Living Room Thermostat
    • Type of HAN Device: select “Programmable Thermostat”
    • MAC Address: as recorded in Step 3.3
    • Installation Code: as recorded in Step 3.3
  4. Select the “Add In-Home Device” button
  5. It may take up to 10 minutes for your HōlHōm to join your smart meter.
    • When it joins the meter, you will see signal bars and a “D” in the top right corner of your HōlHōm if you have already configured your Wi-Fi.
    • If you do not have a Wi-Fi connection, you will see signal bars and a “Z” in the top right corner.
    • If you see signal bars and a “W” or no signal bars and an “X”, your HōlHōm is not connected to your smart meter.


California

The following utilities have programs to allow you to connect your Hōlhōm smart thermostat and/or smart plug to your smart meter.

Pacific Gas & Electric

Pacific Gas & Electric has a Home and Business Area Networking project that allows you to join your HōlHōm smart thermostat and smart plug (if purchased) to your smart meter. Here is a link to their FAQ for the project.

http://www.pge.com/en/myhome/saveenergymoney/rebates/han/faq/index.page#dev_reg

You can PG&E them to make sure that your smart meter is compatible with your HōlHōm and get instructions on how to connect your HōlHōm thermostat and smart plug (if purchased) to your smart meter. Your HōlHōm is a ZigBee SEP 1.1 compatible device.

Southern California Edison

SCE has a Home and Business Area Networking project that allows you to join your HōlHōm to your smart meter. Here is a link to their website where you can enter your Service Account # to see if you are eligible. Note your HōlHōm thermostat is listed as the Energate Foundation FZ100 Thermostat.

https://www.sce.com/wps/portal/home/residential/my-account/hanlogin

If you are eligible, here is a link to how to register your HōlHōm smart thermostat and smart plug (if purchased) to your smart meter.

https://www.sce.com/wps/wcm/connect/fa451d4f-f819-4bf7-93e1-a52a7de952e2/HAN+Device+Reg+Guide+1013+r3+updated+070714.pdf?MOD=AJPERES

Here is a link to the FAQ for the project:

https://www.sce.com/wps/portal/home/residential/my-account/hanlogin/faq

Here is the contact information for SCE for the project:

San Diego Gas & Electric

SDG&E has a Home and Business Area Networking project that allows you to join your HōlHōm thermostat and smart plug (if purchased) to your smart meter. Here is a link to their website. Note that your HōlHōm is listed as the Energate Foundation FZ100 Smart Thermostat and IHD.

https://www.sdge.com/residential/about-smart-meters/home-and-business-area-network

Here is a link to the form to register your HōlHōm thermostat and smart plug (if purchased) to your smart meter.

https://www.sdge.com/webform/3837/connect-device-your-smart-meter

Here is the contact information for SDG&E for the project:


Illinois

ComEd has a smart device program, here is a link for more information about the program.

https://www.comed.com/home-savings/energy-management/pages/smart-meter-connected-devices.aspx


Other States and Provinces

Contact your electrical utility to see if you have a ZigBee SEP 1.1 compatible smart meter to connect your HōlHōm.  Energate has programs with many electricity providers across North America.


Using your HōlHōm/HōlHōm Green Electricity Information

Once your HōlHōm is connected to your smart meter, you can access your current and historical electricity usage data to help you make informed decisions about your home comfort and energy consumption.

HōlHōm Energy Display

Press the “Home” button to toggle between the Thermostat display and the Energy display which provides at-a-glance electricity usage information.

HolHom Energy Screen

  • The Link status will have a “Z” or “D” if your HōlHōm is connected to your smart meter:
    • DualYour HōlHōm is connected to both your smart meter and your Wi-Fi network (“D” is for Dual).
    • ZigBeeYour HōlHōm is connected to your smart meter and will receive electricity usage information and price (if available), but is not connected to your Wi-Fi network (“Z” is for ZigBee).
    • Wi-Fi Connection Your HōlHōm is connected your Wi-Fi network, but not your smart meter (“W” is for Wi-Fi).
    • Not ConnectedYour HōlHōm is not connected to your smart meter or your Wi-Fi network.
  • An “x” next to the price indicates that you are not receiving price information from your electricity provider. The price is based on the load information settings entered in the Energy Settings menu. When the price comes from the electricity provider, there is no star next to the price. Not all electricity providers send price through the smart meter.
  • The source for the electricity usage data is either HOME or HVAC:
    • HOME: The electricity usage data for your whole home comes from your smart meter.
    • HVAC: The consumption data comes from the thermostat. Foundation displays the electricity consumption for only the heating and cooling system. The data is based on the load information that is entered in the Energy Settings menu.
  • The current electricity use reflects the amount of electricity that is being used in the home in kilowatts (kW).
  • The cost per hour is how much it costs you to consume that amount of energy for one hour based on the current price.


HōlHōm Consumption Information

Your HōlHōm displays the Consumption Information on a series of screens.

  1. From the home screen, press the ButtonSelect_sm button once to wake up your HōlHōm and again to display the main menu.
  2. Press the ButtonSelect_sm button to select CONSUMPTION INFORMATION.
  3. Read the information, and then press the Menu/Select ButtonSelect_sm button to navigate to the next screen.
Daily Energy Cost

 

Current Energy Cost: Shows the current cost of the electricity you are using and the minimum, maximum, and average cost yesterday.The current value displays the cost for the next hour if you maintain the current level of usage.
Current Energy Use

 

Current Energy Use: Shows the current amount of electricity you are using and the minimum, maximum, and average usage for yesterday.The current value estimates electricity consumption for the next hour if you maintain the current level of usage.
Daily Energy Cost

 

Daily Energy Cost: Shows the electricity cost for the previous 24 hours and the minimum, average and maximum daily cost for the last seven days.
Daily Energy Use

 

Daily Energy Use: Shows the electricity usage for the previous 24 hours and the minimum, average and maximum daily usage for the last seven days.
Monthly Energy Cost

 

Monthly Energy Cost: Shows the electricity cost for the month to date, the estimated cost for the entire month, the cost for the previous month, and the cost for the same month in the previous year (if available).
Monthly Energy Use

 

Monthly Energy Use: Shows the total electricity consumption in kWh. Shows usage for the month to date, the estimated usage for the entire month, and the usage for the previous month and the same month in the previous year (if available).

Note: If your HōlHōm does not have the consumption history data, it displays N/A for that value.


HōlHōm Advanced Energy Features

Your HōlHōm supports other advanced energy features including:

  • Tracking your savings
  • Setting the electricity price
  • Setting your HVAC electricity use
  • Standby screen

Please refer to the complete user guide for more information.


Viewing your Electricity Usage in your MyEnergate Web Portal or MyEnergate Mobile Application

Once your HōlHōm smart thermostat is connected to your smart meter and your Wi-Fi network, you can use the MyEnergate Web Portal or the MyEnergate Mobile App, available at the Apple App Store and Google Play Store, to see more detailed information about your electricity usage.

Note: If you have not registered your thermostat – do so now.

MyEnergate Web Portal

CP Electricigy-Usage-Graph

  1. Open a web browser on your computer or tablet with full-screen browser capabilities.
  2. Enter holhom.myenergate.com into the URL address bar.
  3. Enter your user name and password (from when you setup your Wi-Fi connection).

The “Home” tab of the HōlHōm consumer portal shows your current electricity usage compared to yesterday’s minimum, maximum and average.

Hover over the “Graph” button and click on “Electricity Usage” to see a graph of your monthly electricity usage. Click on a month to see a graph of your daily electricity usage for that month. Click on a day to see the hourly electricity usage for that day. Click on an hour to see the per minute use (per minute data is only available for the current and previous month).

Hover over the “Graph” button and click on “Electricity Comparison” to see a speed dial comparing your current electricity use to yesterday. Click the “Daily” button to see the last 24 hours use compared to the last 7 days. Click the “Monthly” button to see the last 30 days use compared to the last 12 months.

Please refer to the complete MyEnergate Web Portal Guide for more information.


MyEnergate Mobile App

Open the MyEnergate app on your mobile device (available at the Apple App Store and Google Play Store). Click on the “Electricity Use” button to see your current electricity usage compared to yesterday’s minimum, maximum and average.

Click on the “Usage” button to see the last 24 hours electricity usage by hour. You can also see the last 30 days by day and last 4 hours by minute.

MyenergateLast4HoursMyEnergateLast24HoursMyEnergateLast30Days



Troubleshooting

It may take up to 10 minutes for your HōlHōm/HōlHōm Green to join your smart meter. If it does not join your smart meter the first time, follow these steps to reset your ZigBee security keys and try again.

Reset ZigBee Security Keys

  1. Press the ButtonSelect_sm button to wake up the thermostat, and press it again to display the main menu.
  2. Use the ButtonDown_sm button to highlight the SETTINGS menu, and then press the ButtonSelect_sm button.
  3. Use the q button to highlight the INSTALLER SETUP menu, and then press the ButtonSelect_sm button.
  4. Use the q button to highlight the ZIGBEE menu, and then press the ButtonSelect_sm button.
  5. Use the q button to highlight the RESET SECURITY KEYS menu, and then press the ButtonSelect_sm button.
  6. Use the ButtonDown_sm button to select YES and then press the ButtonSelect_sm button.
  7. Use the ButtonDown_sm button to enter the installer password.
  8. Use the ButtonUp_sm or ButtonDown_sm buttons and the ButtonSelect_sm button to enter the installer password “INST” to validate the changes.

Once your security keys have been reset, you can repeat the process with your utility to connect your HōlHōm to your smart meter.

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